Katharine Jennings Fine Art
At Katharine Jennings Fine Art we strive to give the very best customer services, to be accommodating, understanding and as supportive as we can be. We pride ourselves on going the extra mile for those who use our services.
However, there are very rare cases where we can’t or haven’t met our customers expectations and where this is the case, we will take all complaints very seriously.
If you have a complaint, please follow the steps below:
- Please initially come and speak to us about your complaint to see if this can be resolved with immediate effect. If this isn’t possible or you still feel unsatisfied with our response;
- Please put your complaint in writing, either via post, email or via the private messaging services on the social media platforms.
Once we are made aware of your complaint, we will immediately seek to resolve the matter by taking steps to investigate the issue thoroughly.
Once we have investigated the matter and are fully appraised of the details, we will make contact with you. This may be via telephone, if we feel this is appropriate, which will always be followed up by a written response. Alternatively, we will contact you in writing, either by the method you have specified in your complaint or previous contact, or, in the absence of this, either by email or post. Where we have an email address for you, we will contact you via this method.
You should expect a response no later than two weeks after your complaint has been received, but we will endeavour to deal with all matters as soon as we can.
With every response we give, we will always ensure we have made a balanced and informed decision on the outcome and resolution, taking into account all parties accounts and our policies with regard to Safeguarding, Health and Safety, Data Protection and Equality and Diversity.