For terms and conditions on all bookings, refunds and returns
One Off Workshops, Classes and Holiday Clubs
You will only be entitled to a refund if we cancel the event.
If you have paid for a space on any of our workshops and/or regular clubs and classes and you cannot attend for any reason, we are not obliged to offer any refund, exchange or credit note. We do allow your space to be offered to another party of your choosing.
Sibling Discounts for Holiday Clubs
All our two day holiday clubs offer a sibling discount of 50%, provided one of their siblings is paying full price.
All siblings must be living at the same address.
Little Leonardos Art Club Discounts for Holiday Clubs
All current full paying Little Leonardos Art Club members are entitled to a 10% discount on holiday club bookings, subject to the following exceptions:
- If they are a member of Little Leonardos Art Club and a sibling of another member and are benefitting from the 50% sibling discount given for holiday clubs.
- If they have given the required 1 months notice to discontinue Little Leonardos Art Club
Party Bookings
Upon booking your party event with us, you will be required to pay a deposit of 50% of the total cost up front, to secure your date, together with a rough estimate of numbers, party activity and any required theme.
The deposit is payable within 14 days from the date of the invoice sent to you, should there be more than 2 weeks until your requested date. If there are 2 weeks or less, the deposit must be paid within 5 days of the date of the invoice. This is to allow time for our team to prepare a bespoke party plan and demonstrations for your event. If the deposit is not paid within these timescales, your date is not guaranteed.
Upon receipt by us of your deposit, the chosen activity cannot be changed as we will have already started preparations for your event.
We ask that final numbers are confirmed at least 2 days prior to the event date to allow us to ensure we have sufficient materials.
The remainder of the funds are payable at least 2 days prior to the event date and we will issue a final invoice, which must be settled by bank transfer or card payment before the event.
If any of the party members cannot attend the party due to illness or other personal reasons on the day, after final numbers have been confirmed and the final amount paid, we are not obliged to give any refunds, exchanges or credit notes.
If you have to cancel your event, you will not be entitled to any refunds. However, we can offer an alternative date to you.
If we have to cancel your event for any reason, you will be entitled to a full refund.
Courses and Clubs on Direct Debit
All courses on direct debit, which are term time only, are payable throughout the year. Rather than termly lump sums, this is split into 12 monthly payments to spread the cost, however the direct debit can be cancelled within the year, should you no longer wish to attend.
We request that 1 months notice is given, where you no longer wish to continue and in the absence of such notice, we reserve the right to charge until the 28th of the relevant month. We are not obliged to offer a refund, exchange or credit note for any cancellations prior to the 28th of the cancellation month.
Late Payments for any Bookings
If you have expressed an interest in booking on to a course or workshop with us, but have not yet made payment, we cannot guarantee your space. Immediate payment is advised to avoid disappointment. We cannot reserve spaces.
Art Supplies and Materials
Our refund and returns policy for items purchased from our stock of goods, lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items are gift vouchers
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Contact us via our contact page for questions related to refunds and returns or on kjfineartist@yahoo.com
Drop in Sessions
Our drop in sessions are open to all ages and abilities.
Children under the age of 9 MUST have a parent or carer present at all times during their session.
In accordance with our Child Protection, Individuals and Safeguarding Policy, we reserve the right to refuse service to any parent or carer who insists on leaving their children unaccompanied if they are under the age of 9.
All activities and materials are used by customers at their own risk and we do not accept any responsibility for any injury caused during the session.
All activities are self led and no individual instruction is offered during these sessions, although brief assistance is available where staff are available to help.
The Studio Fee of £3.50 includes cartridge paper, acrylic or watercolour paint and PVA glue. This fee does not include other types of paper or materials, which are priced individually.
Customers are welcome to stay as long as they wish, however, during exceptionally busy periods, we reserve the right to place a time limit of 1 hour on visits.